Privacy Policy

Effective Date: 2026

1. Overview

Kilnov provides automated call-handling services that help businesses capture missed calls and organize client requests. This Privacy Policy explains what information we collect, how it is used, and how it is protected when individuals interact with businesses using Kilnov.

2. Information We Collect

• Caller phone number
• Name or service details voluntarily provided by the caller
• Call metadata such as timestamps and routing information
• Technical information required to deliver and operate the service

3. Call Processing

Calls handled through Kilnov may be recorded, transcribed, or processed by automated systems in order to operate the service, generate summaries for businesses, maintain reliability, and improve system performance.

Businesses using Kilnov are responsible for complying with local laws related to call recording or disclosure where applicable.

4. How We Use Information

• Answer missed calls and capture client request details
• Deliver request summaries to subscribing businesses
• Facilitate communication between consumers and businesses
• Maintain system reliability and service quality
• Detect misuse, abuse, or technical issues

Kilnov does not send marketing messages and does not sell personal information to advertisers.

5. Data Sharing

Kilnov uses third-party infrastructure providers to operate the service. These may include telecommunications platforms such as Twilio for call routing and delivery. Information is shared only as necessary to provide the service.

Kilnov does not sell or rent personal data to third parties.

6. Data Retention

Call request data may be retained for as long as necessary to provide the service, maintain operational records, improve system performance, and comply with legal obligations.

7. Security

Kilnov implements reasonable technical and organizational safeguards to protect information. However, no internet-based system can guarantee absolute security.

8. Your Choices

Individuals who wish to inquire about information associated with a call may contact the business they interacted with or reach out to Kilnov directly.

9. Contact

For privacy inquiries or questions about this policy, please contact:

support@kilnov.com